Privacy Policy
The Rubinstein Group and its related bodies corporate (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.
What is your personal information?
When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act 1998 (Cth). In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What personal information do we collect and hold?
We may collect your name, mailing or street address, email address, telephone number, facsimile number, age or birth date, profession, occupation or job title, and any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise, and information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.
We may also collect some information that is not personal information because it does not identify you or anyone else — for example, anonymous answers to surveys or aggregated data about how users interact with our website.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information, we may do so in the following ways:
- through your access and use of our website;
- by telephone, letter, fax or email;
- during conversations between you and our representatives;
- by contracting with us or completing application forms;
- by entering competitions, promotions, or requesting information or material from us; or
- by completing surveys, providing feedback or making complaints.
We may also collect personal information from third parties including:
- credit reporting agencies, law enforcement agencies and government entities;
- your representatives (such as lawyers, accountants and financial advisers);
- your employer; or
- publicly available sources or other organisations where you have provided your consent.
Cookies
When you access our website, we may send a "cookie" (a small summary file containing a unique ID number) to your computer. This allows us to recognise your device and track your activity on our website for a period of time. We use cookies to analyse usage patterns and improve our services. Cookies do not collect personal information. You can configure your browser to reject cookies.
We may also log IP addresses (the electronic addresses of computers connected to the internet) to help us analyse trends and manage the website.
What happens if we can’t collect your personal information?
If you do not provide personal information:
- we may not be able to provide requested products or services, or may not be able to do so to the same standard;
- we may not be able to inform you about products, services, discounts or promotions you may be interested in; or
- your website experience may not be tailored or as functional as it could be.
For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information to operate our business and provide high-quality customer service. Specifically, we may use your personal information for purposes including:
- providing products and services;
- responding to enquiries;
- allowing access to protected areas of our website;
- assessing and improving website performance;
- business operations and processing, including disclosing to our franchisor and its related bodies corporate, contractors or service providers;
- marketing, development, research, and quality control;
- updating contact records;
- handling complaints; and
- complying with laws, regulations or lawful requests from authorities.
To whom may we disclose your information?
We may disclose your personal information to:
- our employees, related bodies corporate, franchisor and its related bodies corporate, contractors and service providers;
- third-party suppliers for business, marketing or operational purposes;
- any organisation with your express consent.
We may combine or share information with our related bodies corporate within Australia.
Direct marketing materials
We may send you marketing communications about our services or offers that we believe may interest you. Communications may be sent via mail, SMS, fax, or email. You may opt out at any time using the contact methods listed on our website or via unsubscribe links in the communications.
We may also provide your information to our franchisor for marketing purposes.
How can you access and correct your personal information?
You may request access to your personal information at any time by contacting us (see website for contact details). If access is granted, we’ll aim to provide it in a suitable format and may charge a reasonable administration fee (as listed on our website). We won’t charge for correcting your information.
In some cases, we may decline access where it would affect others' privacy or breach confidentiality. If so, we’ll give written reasons.
If you believe your information is inaccurate or outdated, you may request an amendment.
What is the process for complaining about a breach of privacy?
If you believe we’ve breached your privacy, please contact us with full details so we can investigate. Our current complaints handling procedures will apply.
Do we disclose your personal information to anyone outside Australia?
We may disclose your information to overseas related bodies corporate or third-party providers (e.g., for data storage or IT services). You consent to this while using our services. We take reasonable steps to ensure overseas recipients comply with privacy obligations.
Security
Due to the nature of the internet, we cannot guarantee the security of transmissions made online. Any information you send us over the internet is at your own risk.
Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please refer to their privacy policies for information.
Contacting us
If you have questions or feedback regarding this privacy policy, please use the contact information on our website.
Changes to our privacy policy
We may update this policy occasionally. The latest version will always be available on our website. This privacy policy was last updated on 2 November 2023.